Heart To Heart
Our aged care blog features the latest news & insights on aged care as well as health & disability services, consumer directed care & NDIS. As well as industry related discussion and information we keep you informed of the latest marketing & social media tips.
Join in and share your views we’d love to hear what you think!
Latest Blog Posts
Researching caregiving for an aging parent
One person’s journey into learning & researching caregiving & generously making her insight available to the aged care industry & other organisations…I started out with huge terms: caregiving, aged care, home care, medical needs of the elderly…
Can’t find your point of difference? Make it diversity.
There is not only a lot to celebrate when you think about the diversity of people who make up our community, and therefore the clients of your services, but there are also a lot of opportunities to do the celebrating. There are national and international days now for...
Are your aged care services inclusive and supportive of your GLBTI clients?
It is important that your service includes & supports GLBTI clients, Sexuality and gender continue to be important as people age.
Disability Services Online Reviews – Strengthening consumer choice
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It's a vital part of delivering good services to people – of delivering...
Define and Manage the Customer Experience in Aged Care to Protect your Reputation
client experience spreads like wildfire. Be proactive in Aged Care services, don’t rely on clients to ask, anticipate and ensure they have what they need.
No gays in the village?
A Southern Cross University study found that ageing lesbian, gay, bisexual, transgender and intersex people in NSW are concerned about the lack of LGBTI-friendly aged care and retirement facilities and fear discrimination.
The study reports that “Older LGBTI people thinking of accessing aged care services have often had many experiences of discrimination when they were younger and they carry that with them through their lives and so that influences how they engage with service providers.
Experience in Doing Good – A PR intern reflects on her experience
Ageing Well Experience During my internship at Agility Communication and Connections I was given the responsibility to promote a local project – Ageing Well in the Hepburn Shire. Having never worked with a client or never given the responsibility creating a...
Your personal brand reflects your values and practises and social media can help customers and clients know you
Do you need help with your online brand? In the last few weeks and months I have had lots of calls from people wanting to know how they can get an online presence, (actually what some want to know is how people can find them online without understanding that it...
Remembering Mother
Please read this beautiful story from Janis Ian thinking about her ageing and unwell mother on Mother's Day. Many of us will relate to it. It may be confronting in parts but it is also a must read!
When you organise a Disability Summit without checking that people can access the stage or use the toilets you can expect some reputation damage
There are more ways of communicating who you are and what you stand for than what you write or what you say.
